Legal

Terms & Conditions

Last Updated: 12 February 2025

Effective Date: 12 February 2025

These Terms and Conditions ("Terms") govern your use of the Shelvik website and the engagement of services provided by Shelvik ("we", "us", "our"). By accessing this website or engaging our services, you agree to these Terms. If you do not agree, please do not use this website or our services.

1. Definitions

• "Agreement" means these Terms and any applicable project scope document.
• "Service" means AI consulting services provided by Shelvik, including personalisation engine builds, demand planning models, and customer segmentation analyses.
• "User" means any person who accesses or uses the Shelvik website.
• "Client" means a business or individual that engages Shelvik to deliver a project.
• "Content" means all text, materials, outputs, and documentation produced by Shelvik in connection with a project.
• "We/Us/Our" means Shelvik, operating from 252 North Bridge Road, #08-03, Raffles City Tower, Singapore 179103.

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Use of the website constitutes acceptance of these Terms, which may be updated from time to time.

3. Description of Services

Shelvik provides AI consulting services to retail and e-commerce businesses. Our services include:

• Personalisation and recommendation engine design and integration
• Inventory and demand planning model development
• Customer segmentation analysis

Services are delivered on a fixed-scope, fixed-price basis as described in project scope documents agreed between Shelvik and each Client. Service availability is subject to data readiness assessment and project suitability review.

4. User Responsibilities

When using this website, you agree to:

• Provide accurate information when submitting enquiries or forms
• Not use the website for any unlawful, fraudulent, or harmful purpose
• Not attempt to gain unauthorised access to any part of the website or its underlying systems
• Not submit content that is offensive, defamatory, or infringes third-party rights
• Not use the website in any manner that could disrupt its availability or performance

5. Client Obligations

Clients engaging Shelvik for project work agree to:

• Provide complete, accurate, and representative data as agreed in the project scope
• Designate a named point of contact for the duration of the engagement
• Review and respond to project materials within agreed timelines
• Ensure that any client data shared with Shelvik is shared lawfully and with appropriate permissions
• Not engage Shelvik on the basis of materially misleading representations about data availability or quality

6. Intellectual Property

6.1 Shelvik Materials

All website content, branding, and methodology documentation produced by Shelvik remains the intellectual property of Shelvik. You may not reproduce, distribute, or use this material without written permission.

6.2 Project Deliverables

Upon full payment of project fees, Clients receive a perpetual, non-exclusive licence to use project deliverables (models, documentation, frameworks) for their own commercial purposes. Shelvik retains the right to use underlying methodologies and techniques in future work, provided that no Client confidential information is disclosed.

7. Payment Terms

Fees are quoted and invoiced in Singapore Dollars (SGD). Unless otherwise agreed:

• 50% of the project fee is payable upon scope agreement and before project commencement
• 50% is payable upon project delivery
• Invoices are payable within 14 days of issue by bank transfer to the details provided
• Late payments may incur interest at 1.5% per month on the outstanding balance

8. Cancellation and Refunds

• If a Client cancels a project after commencement, the initial 50% payment is non-refundable
• If Shelvik cancels a project before commencement, any deposit paid will be refunded in full
• Project scope changes requested by the Client after commencement may result in revised pricing, agreed in writing

9. Disclaimers

Services are provided in good faith based on the data and information supplied by the Client. Shelvik does not warrant specific commercial outcomes from model or analysis outputs. Models and analytical outputs are tools to support decision-making and are not substitutes for commercial judgement.

The website is provided on an "as available" basis. We do not warrant that the website will be uninterrupted or error-free.

10. Limitation of Liability

To the fullest extent permitted by Singapore law, Shelvik's liability to any Client arising from or in connection with a project is limited to the fees paid for that specific project.

We are not liable for indirect, incidental, or consequential damages, including lost profits or business interruption, arising from use of our services or deliverables.

11. Indemnification

You agree to indemnify and hold Shelvik harmless from any claims, damages, or expenses (including legal costs) arising from your use of this website in violation of these Terms, or from your provision of inaccurate or unlawfully obtained data in the course of a project engagement.

12. Termination

Either party may terminate a project engagement by written notice if the other party commits a material breach and fails to remedy it within 14 days of written notice. Upon termination, the Client is responsible for fees corresponding to work completed to the date of termination.

13. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of an engagement. Shelvik will not disclose Client data or business information to third parties without consent, except where required by law or as provided in the Data Processing Agreement.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Singapore. Any dispute arising from these Terms or from a project engagement will first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes will be referred to mediation under the Singapore Mediation Centre's guidelines before any litigation is commenced.

15. General Provisions

• Entire Agreement: These Terms, together with any project scope document, constitute the entire agreement between the parties on the relevant subject matter.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
• Assignment: These Terms may not be assigned by you without our prior written consent.

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website following any update constitutes acceptance of the revised Terms.

17. Contact

For legal enquiries regarding these Terms:

• Email: [email protected]
• Address: 252 North Bridge Road, #08-03, Raffles City Tower, Singapore 179103
• Phone: +65 6284 7039